Cloud Solutions Media Support Engineer

Company: Ignitarium Inc.
Location: California City
Posted on: February 22, 2021

Job Description:

Cloud Solutions Media Support Engineer Your primary function will be to debug, provide examples, to champion, and to assist customers in utilizing Client's cloud media processing service, helping them to rapidly adopt Client's technologies and integrate them into new and existing media workflows. In this role, you will be working with a wide variety of customers during the pre- and post-sales process. Customer interaction will include ticketing systems, email, telephone and web-based meetings. You will complete assignments independently, interpret generally defined practices and methods, apply knowledge and understanding of customer needs and provide training and guidance both internally and externally. Essential Job Functions:

• Interact directly with customers and new prospects to help them adopt and use Client's cloud-based technologies
• Become a technical authority in cloud media processing
• Provide detailed integration support and deep technical knowledge to our partners who are integrating Client's cloud-based services into their own offerings
• Understand customer requirements, deliver technical presentations, technology demonstrations, and promote the value proposition of Client technologies to customers
• Be the technical lead for demonstrations to customers, technical staff and senior management Requirements:
  • 4 year degree (Computer Science, Engineering Technology, or similar preferred) and at least 5 years of experience in professional video engineering
  • 4 years or more of direct experience in system engineering and/or other technical customer support in broadcast or OTT industry
  • Strong experience with video codecs, and compression standards such as H.264/AVC, H.265/HEVC
  • Hands-on experience working with cloud services, AWS preferred
  • Experience integrating/consuming REST APIs
  • Knowledge of common video analysis tools, particularly focused in file-based workflows
  • Experience debugging and troubleshooting video encoding and streaming problems
  • Experience with FFMPEG at the command line
  • Experience coding in one or more scripting languages (Python, JavaScript, etc.)
  • Experience working with streaming technologies and protocols including HLS and MPEG-DASH
  • Experience with web technologies including HTML, CSS, JavaScript, Markdown, etc
  • Self-motivated and self-disciplined
  • Excellent written and verbal communications skills and demonstrated ability to work independently to achieve goals established in a team environment
  • Ability to work collaboratively with diverse teams, both functionally and geographically
  • High competency in written and verbal English
  • Ability and willingness to travel up to 20% - domestically and internationally Desired Competencies:
    • Knowledge of Streaming, Broadcast, MVPD content distribution systems and architectures is very desirable
    • Knowledge of closed captioning and subtitle formats
    • Amazon AWS experience (EC2, S3, IAM, Lambda, etc.) is very desirable
    • Software portfolio (via Github or similar) is desirable
    • Experience with DRM technologies
    • Experience writing technical documentation - provided by Dice

Keywords: Ignitarium Inc., Lancaster , Cloud Solutions Media Support Engineer, Advertising , California City, California