Customer Care Agent
Company: Chemical Guys
Location: Torrance
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: *This is a temp to
hire position* Chemical Guys (CG) is more than a brand. It's a
lifestyle with a worldwide following driven by adventure, a passion
for shine, and a love for the road ahead. We welcome Any and All
who share this passion for becoming part of the CG Family. When we
started over two decades ago, we decided to clean the slate and
begin fresh with the simple idea of making the best quality
auto-detailing chemicals manufactured in California to the highest
standards. Over the years, we have grown into so much more: a huge
library of detailing knowledge, a benchmark in the industry, and a
group of friends with one common passion. Today, Chemical Guys have
become a true omnichannel leader in the automotive appearance
industry with a massive social media following and product
distribution worldwide. But this is still just the beginning. We
want to win in the long run, drive innovation, and refine the
industry while having fun along the way. So, grab a wash mitt and
some soap, put a smile on your face, and don’t look back… it’s
going to be an unforgettable ride! Chemical Guys is currently
seeking a dedicated and enthusiastic Customer Care Agent for our
call center operations - if you are open to working on the weekends
from home this is a huge plus. Reporting directly to the Supervisor
of Customer Care, the ideal candidate will have the responsibility
of handling phone and email inquiries from consumers, providing
accurate responses, and ensuring that customer concerns are
addressed in a timely fashion. Position Description: Effectively
respond to customer inquiries, questions, and complaints, as well
as troubleshoot issues with products or services. Accurately
document customer interactions within our CRM system. Comply with
all Customer Care objectives, performance standards (metrics/KPIs),
and policies. Stay up to date with our products to provide the best
possible customer experience. Any other duties or responsibilities
assigned by the Supervisor of Customer Care to support the success
of the Customer Care team and the overall business goals of
Chemical Guys. First Year Deliverables 3 months: Understand and
meet all Customer Care objectives, and performance standards
(metrics/KPIs). Able to respond to most customer inquiries,
questions, and complaints, as well as troubleshoot issues with
products or services (calls and emails) with little to no
assistance. Proficient in our CRM and Telephone software. Extensive
knowledge of our products and their usage. 6 months: Understand and
meet all Customer Care objectives, and performance standards
(metrics/KPIs). 12 months: Confident making discount or
reimbursement recommendations without assistance. Subject matter
expert on our products and usage. Job Type: Full-time 6 month temp
to hire Location: onsite in Torrance - expect on weekends(WFH) Pay:
$19/hr Benefits are offered once you become permanent employee.
Requirements: Qualifications: At least 3 years of experience in a
customer service role within a call center or Direct-to-Customer
(DTC) customer service environment. Experience with CRM systems and
other customer service software. Excellent phone and email
etiquette skills. Strong interpersonal skills and ability to work
with diverse teams and customers. Strong organizational skills and
ability to multitask in a fast-paced environment. Strong attention
to detail and accuracy. Ability to adapt to changing priorities and
work well under pressure. Ability to work independently and as part
of a team. Positive attitude, self-motivated, and results-oriented.
Flexible availability to work varying shifts, including weekends
and holidays, as needed.
Keywords: Chemical Guys, Lancaster , Customer Care Agent, Customer Service & Call Center , Torrance, California
