Temporary Contact Center Agent (40 hrs per week) - 34th St CHC
Company: Clinica Sierra Vista
Location: Bakersfield
Posted on: April 4, 2026
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Job Description:
Clinica Sierra Vista is excited to be one of the largest
Federally Qualified Health Centers in the Nation! We’re honored to
serve the men and women of the fields. We also offer care and
support to the inner city, the rural and isolated, those of low,
moderate, and fixed incomes, and families from an array of cultural
backgrounds who speak several languages. We don’t inquire about
immigration status because we simply don’t need to know. If you
come to us, we will treat you like any other patient. As we grow
our team, we are looking for individuals who believe the patient is
always 1. Why work for us? Competitive pay which matches your
abilities and experience Health coverage for you and your family
Generous number of vacation days per year A robust wellness plan
and health club discounts Continuing education assistance to grow
and further your talents 403(B) plan with company matching
Intrigued? We’d love to hear from you! Please review the job
details below and then click “apply.” We're looking for someone to
join our team as a Contact Center Agent who: The Contact Center
Agent I is responsible for facilitating the completion of the
patient care coordination in multiple areas supporting Providers,
Nursing, Medical Assistants, Front Desk and handling inbound calls
for health centers(s). The Contact Center Manager or Supervisor
will directly assign and manage this position in alignment with
operations and Clinical groups. The emphasis of this role is to
expedite incoming calls working towards first call resolution and
related processes. Actively supports and participates in quality
improvement to ensure efficiency, accuracy and facilitate patient
access to care. This position provides outstanding service while
meeting or exceeding departments performance standards. As a
contact center agent, you will be supporting our patients as a
first point of contact and resolving needs concerning their care.
We will rely on you to actively listen to our patients by utilizing
your customer service experience, attention to detail, and passion
to help others to meet their needs and deliver a positive
experience in every patient interaction. Essential Functions:
Promptly answers inbound calls, greeting callers, identifying self
and the agency, and helping provide quality customer service on
every interaction. Probes for proper calling routing and completes
call routing to ensure patient reaches intended destination. Serves
as an operator for Clinica Sierra Vista inbound and outgoing calls
and ensures the patient is transferred or referred to the correct
department. Schedules/reschedules appointments. Answers phone in
appropriate manner. Probes for all required patient/customer
information, including demographic and appointment needs.
Pre-screens for ability to meet financial obligations of visit
cheeks for eligibility to appropriate special funded programs.
Pre-registers patients to include entry of all demographic
information. Communicates financial requirements to patient such as
co-pay so ensure that patient is prepared. Verify insurance
eligibility as allowed. Follows-up with patients, to include
upcoming appointments, re-scheduled appointments, and resolution of
patient’s inquiry. Participates in Quality Improvement activities
and training programs as required and/or appropriate. Maintains
confidentiality of all patient information received verbally,
electronically or in writing. Must be willing and able to change
work shifts to meet patient and departmental needs. Ensures
specialty reports are tasked as appropriate for review.
Contacts/expedites connection with language line as directed.
Identifies patient needs to ensure the patient is provided complete
and accurate information regarding their care Processes required
transactions via mainframe or web-based applications. Maintains a
thorough knowledge of the company and patient programs, policies,
and technology. Performs other work-related duties as required.
You'll be successful with the following qualifications: High school
diploma or completion of General Equivalency Degree (GED) Must be
computer proficient and able to appropriately utilize an HER/EPM
system Able to type a minimum of 25 WPM and 10-Key Excellent
customer service skills Good communication skills: ability to speak
clearly, concisely and respectfully over the telephone. CA driver’s
license and clean driving record. Must adhere to Clinica Sierra
Vista’s employee health/immunization requirements or provide a
valid exemption request for subsequent approval. Clinica Sierra
Vista values human rights, goodwill, respect, inclusivity,
equality, and recognizes that the organization derives its strength
from a rich diversity of thoughts, ideas, and contributions. As
leaders in healthcare industry, we aspire to be an employer of
choice by promoting an organizational culture that reflects these
core values. We seek to attract, develop, and retain a talented and
dedicated workforce where people of diverse races, genders,
religions, cultures, political affiliations and lifestyles thrive.
Our goal is to create a welcoming and inclusive environment that
empowers our employees to provide the highest level of service to
our community of residents and businesses; they’re counting on us.
Clinica Sierra Vista is an equal opportunity employer and strives
to attract qualified applicants from all walks of life without
regard to race, color, ethnicity, religion, national origin, age,
sex, sexual orientation, gender identity, gender expression,
marital status, ancestry, physical disability, mental disability,
medical condition, genetic information, military and veteran
status, or any other status protected under federal, state and/or
local law. We aim to create an environment that celebrates and
embraces the diversity of our workforce. We welcome you to join our
team!
Keywords: Clinica Sierra Vista, Lancaster , Temporary Contact Center Agent (40 hrs per week) - 34th St CHC, Customer Service & Call Center , Bakersfield, California
