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Senior IT Engineer

Company: Eargo
Location: California City
Posted on: September 19, 2022

Job Description:

We're Eargo and we're on a mission to disrupt, innovate, and reimage the hearing industry. If you believe fun at work is non-negotiable and want to experience the joy of being a part of helping someone hear life to the fullest again- expect tears of joy- then this is the place for you! Our passionate, fast-paced, energetic team is driven by the belief that people shouldn't feel like they need a hearing aid-they should want one. So, if working with some of the coolest, most talented folks around and making an impact every single day sounds like a dream gig, then we want to hear from you!

As a key member of the IT team, you will provide excellent customer service to all of our fellow Eargo family, and work seamlessly, collaboratively, and openly with your peers. In this role you will be responsible for managing and resolving customer-reported issues, maintaining and upgrading systems, designing and implementing new network and system deployments, identifying and resolving issues with current systems and networks, and continually striving to improve our systems and network infrastructure in terms of operation, reliability, as well as security.

Essential Job Duties and Responsibilities

  • Respond to user requests for IT Support: identify, research, and resolve technical problems and ensure timely resolution and follow-up
  • Oversee day-to-day IT Helpdesk needs, providing support for employee and contractor laptop and desktop system provisioning and maintenance, the operation, and reliability of our networks, including troubleshooting any issues, proactive and reactive security issue identification, investigation, and resolution, and our business infrastructure and systems
  • Work with the team on the continual improvement of our network and business systems infrastructure, where you will be expected to proactively identify improvement needs, and work with the team on the planning and implementation of them. You will also help with the creation and updating of our many IT policy and procedure documents
  • Configure, install, and support new and existing business infrastructure systems
  • Perform onboarding and offboarding activities including security access, hardware provisioning, and account management
  • Review, monitor, and upgrade existing IT systems
  • Manage our equipment inventory and company assets
  • Work to repair hardware issues and help users with peripherals as needed
  • Help and assist with conference rooms AV equipment configurations and support
  • Promote and maintain the culture of the exceptional IT customer service
  • Perform other IT-related duties and responsibilities as assigned

    • 3-5+ years of IT support experience
    • Professional experience supporting and troubleshooting Apple/PC hardware and software
    • Experience with SAAS applications management including GSuite, O365, OKTA, AWS EC2, Zoom, Slack, etc.
    • Experience with network equipment configuration, administration, troubleshooting, and issue resolution
    • Experience with AV equipment management and troubleshooting
    • Strong understanding of the virus/malware removal techniques and preventive strategies
    • Familiarity with an IT service ticketing system (preferably Jira)
    • Strong knowledge of the IT Security and Data Governance principles
    • IT equipment procurement and IT inventory experience
    • The ability to prioritize tasks, work independently, and respond to critical IT issues accordingly
    • A team player attitude that actively collaborates with others to find solutions to problems
    • Excellent verbal and written communication skills
    • An analytical mindset: You may not have the answer, but you want to and know how to find it quickly
    • Eager to learn new technologies and tools, independently or on the job

      Eargo is an equal opportunity employer that is committed to hiring a diverse workforce. We welcome all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We value unique contributions and openly welcome individuals of all perspectives, experience and backgrounds to apply!

Keywords: Eargo, Lancaster , Senior IT Engineer, Engineering , California City, California

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