Sales - Territory Manager
Company: Apria Healthcare LLC
Location: Lancaster
Posted on: January 12, 2021
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Job Description:
ABOUT THE COMPANYApria Healthcare's mission is to improve the
quality of life for our patients at home. We are looking for
empathetic, thoughtful and compassionate people, to meet the needs
of our patients. Already an industry leader in healthcare services,
we provide home respiratory services and select medical equipment
to help our patients sleep better, breathe better, heal faster, and
thrive longer.JOB SUMMARYThe Territory Manager will provide
excellent customer service to both internal and external customers.
Most importantly, this position provides above and beyond
communication with our patients/customers so that they feel heard,
understood, valued and more connected with Apria. Key
responsibilities for creating a positive, customer/patient-centric
environment include: * Evangelize our disgruntled customers and
turn them into our biggest fans.* Support our Field teams,
Operations and Sales, by delivering timely feedback that empowers
our teams to deliver exceptional patient experiences.* Critically
problem-solve common complaints by flagging trends and partnering
cross-functionally to recommend and implement preventative
measures.* Proactively create a better customer/patient
experience.* Be a champion of the employee experience and drive our
unique company culture.* Support the development and implementation
of employee programs that nurture our company's core values to
engage employees and create a positive culture.This position is
responsible for selling all Apria products and services in the
assigned sales territory. The Territory Manager works closely with
branch staff to focus efforts on increasing sales. This position
collects documents required for billing based on Apria policy. This
position is also responsible for meeting both revenue and
profitability goals for their assigned sales territory. The
Territory Manager works with the General Manager to develop and
execute specific strategies to achieve these sales, customer
satisfaction and profitability goals.ESSENTIAL DUTIES AND
RESPONSIBILITIES* Conducts daily sales calls to establish new and
maintain ongoing business with referral sources in the medical
community.* Validates and develops territory call plans to qualify
new and maintain existing accounts to grow the business.* Enters
call plan and logs calls along with the decisions and outcomes into
the "Sales Management System" (SMS).* Uses Apria reports and data
such as target ratings to identify referral targets and helps in
validating as well as updating of incorrect/old data.* Partners
with the Market Leader to review sales territory call plan to
achieve strategic goals.* Educates referral sources on the use and
application of Apria products and services.* Maintains the highest
level of customer satisfaction by resolving and following up on
customer concerns.* Partners with branch management and staff as
well as other functional areas within the company to drive sales
growth.* Communicates and explains Medicare guidelines around
private insurance procedures, pricing information, and product
information to referral sources.* Maintains accurate records on
prospective and active accounts ensuring information is sent to
reimbursement offices for billing and collection.* Ensures billing
documentation is complete and accurate.* Performs other duties as
required.SUPERVISORY RESPONSIBILITIES* N/AMINIMUM REQUIRED
QUALIFICATIONSEducation and/or Experience* College degree or
previous relevant job experience required* Previous experience in
selling "service" or "commodity products" with demonstrated
success.* External sales experience preferredSKILLS, KNOWLEDGE AND
ABILITIES* Customer/Patient-Focused: You start with the
customer/patient and work backwards. You invest the time and energy
to understand the customer's/patients' objectives, then tie all
your activities directly to the achievement of those objectives.*
Action-Oriented: You thrive as a self-starter who proactively
senses and responds to problems and opportunities and requires
minimal supervision.* Collaborative: You love teamwork. Your
colleagues love having you on the team. You work well across
functions and groups.* An Effective Communicator: You write and
speak clearly, concisely and with a spirit of partnership. You
actively inform and inspire with your messaging. You speak plainly
and are transparent with your business colleagues.* Energetic &
Passionate: Your passion and energy for health and well-being is
deeply founded in your desire to help others and to be a positive
role model.* Relationship Builder: You excel in getting people
involved and building a network of contacts that allow you to
multiply your influence on the organization.Certificates, Licenses,
Registrations or Professional Designations* N/AComputer Skills*
Intermediate skills in Access, Excel, PowerPoint, MS Project,
Visio, WordLanguage Skills* English (reading, writing,
verbal)Mathematical Skills* Intermediate level mathematical
proficiency, with a strong ability to understand, interpret and
develop spreadsheet data.PHYSICAL DEMANDSThis is a stationary
position that requires frequent sitting or standing, repetitive
wrist motions, grasping, speaking, listening, close vision, color
vision, and the ability to adjust focus. It also may require
occasional lifting, carrying, walking, climbing, kneeling,
bending/stooping, twisting, pulling/pushing, walking, bending,
stooping, and reaching above the shoulder. This position also may
require the occasional lifting of equipment up to 50 lbs.OTHER
INFORMATIONThe essential duties and responsibilities, physical
requirements, and work environment described above are
representative of those typically required for this position but
may vary depending on staffing and business needs at specific
locations. The inclusion or omission of a specific duty or physical
requirement is, therefore, not determinative of whether that
function is essential to a specific individual's position.
Reasonable accommodations will be provided to assist or enable
qualified individuals with disabilities to perform essential
functions.Join the Apria team for a rewarding opportunity in
healthcare! Competitive pay rates with cash incentives and full
benefit packages available, including health, dental, vision,
disability and 401(k).Apria Healthcare is committed to hiring
veterans and military spouses.As an EOE/AA employer, Apria
Healthcare is committed to providing all applicants and employees
with equal access to employment opportunities, regardless of sex,
race, age, color, national origin, disability, pregnancy, religion,
genetic information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet
Keywords: Apria Healthcare LLC, Lancaster , Sales - Territory Manager, Executive , Lancaster, California
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