Program Manager I - Kensington Campus

Company: The People Concern
Location: Lancaster
Posted on: January 15, 2021

Job Description:

Schedule: Sunday - Thursday (9:00am - 5:30pm) on-call rotationBenefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement planESSENTIAL DUTIES & RESPONSIBILITIES* Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and harm reduction and Trauma-Informed care.* Provide guidance and support to line staff, including encouraging critical thinking among team members.* Provide crisis intervention for clients when necessary, and ensure timely resolution of client complaints.* Work with the Site Director and Assistant Director to ensure that the physical site is well-maintained and safe.* Provide oversight of the daily operations of the shelter.* Work with the management team to provide on-call coverage for emergencies.* Develop expert knowledge of documentation required by the agency and the funders, and ensures compliance with documentation standards, including electronic databases and paper charts. * Assist with preparing data for reports to funders, and track other data as needed. * Ensure adherence to agency policies and procedures.* Facilitate weekly case conferencing and performance evaluations for assigned staff, to create a supportive environment and ensure clients' progress towards permanent supportive housing and psycho-social rehabilitation * Communicate effectively, and promptly, with management, peers, collaborators, and clients.* Collaborate with other agency programs to provide greater support and assistance to clients.* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.* Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.* Ensure that the site provides a robust enrichment program for clients, by coordinating with the AD Wellness & Enrichment and agency facilitators.* Create and coordinate staff schedules.* Participate in ongoing self-evaluation, and program evaluation.* Other duties as assigned* Bachelor's Degree in relevant field required, Master's degree in a relevant field strongly preferred * Minimum of two (2) years' experience in Case Management* Minimum of one (1) years' experience in management (with direct supervision of staff)* Critical thinking skills required * Strong computer skills - proficiency in Word, Excel, Outlook, and other software programs required * Demonstrated knowledge and understanding of challenges and barriers experienced by the homeless* Committed to improving the community through empowerment and dignity* Skilled in non-violent crisis intervention* Ability to be on-call on some nights and weekends* Ability to communicate in a language other than English, preferred* Ability to self-motivate and be flexible in a fast-paced environment* Skilled in data collection and electronic databases. Experience with HMIS strongly preferred* Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision* Strong interpersonal and team-building skills to promote collaboration* Detail-oriented with excellent time management, organizational, written, verbal communicationWork Environment* Combination of field and office environment* Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.* On occasion walk or drive to different local sites* Will necessitate working in busy and loud environments* Will be exposed to elements like cold, heat, dust, noise and odor* May need to bend, stoop, twist and sit throughout the dayResponsibilities Common To All Agency Employees* Maintain a safe work environment and confidentiality at all times* Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues* Organize and prioritize multiple activities to meet all external and internal deadlines* Maintain professional demeanor that reflects positively on the agency* Demonstrate respect and courtesy toward others* Able to thrive in a work environment emphasizing teamwork and collaboration* Respond promptly in all aspects of communication* Work with minimum supervision* Perform other duties as assignedThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

Keywords: The People Concern, Lancaster , Program Manager I - Kensington Campus, Executive , Lancaster, California