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Strategic Customer Success Manager (Remote - USA)

Company: ROI Hunter
Location: California City
Posted on: June 15, 2022

Job Description:

Job DescriptionWho are we looking for? A customer-centric professional with a strong understanding of Paid Social Media who wants to move in their career and gain new experiences. This is a great opportunity to be part of ROI Hunter's pioneer team and expansion activities in the US, working closely with the biggest e-commerce names in the market. Where? Join us remotely in Texas, Georgia, Ohio, Colorado, or Arizona. Type? Full-time remote employment. When? As soon as possibleWhy? We are one of the top 5 biggest partners of Facebook globally, and also a partner of Google, influencing every 60th online purchase in the world (1.5% of global e-commerce sales). Working with large retailers such as Adidas, Nike, M&S, Farfetch, and Sports Direct in Europe, the UK, Africa, and Brazil makes us confident that we can create a significant impact in the US.Salary? fixed salary + quarterly paid bonusesAbout the job

  • The Customer Success Manager will be part of the pioneer team in the US to launch ROI Hunter on the ground.
  • CSM will be mainly responsible for onboarding, auditing, renewals, and helping our customers improve their strategies while using the most of ROI Hunter platform
  • You will be working closely with the Team in LATAM and EMEA, fostering a culture of support, help, and collaboration as you take care of our enterprise e-commerce clients in the Americas region.
  • You can expect to help our enterprise clients (e-commerce retailers) with onboarding, strategies, audits, and analysis of their product marketing. You will work closely with their marketing teams (you will not run the ads for them)
  • The role has a big potential for growth and you will build strong relationships with the biggest e-com retailers, Facebook and Google
  • We expect you to have 2.5 + years of experience in managing clients or accounts in the marketing agencies, marketing domain, or SaaS company
  • You have at least 2+ years of managing/overseeing and/or executing Facebook or Google Ads
  • We welcome your ideas and suggestions for improvement
  • We support each other and also your development and educationWhy should you join us?You would join the company at a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for great people and professionals and for supporting education and learning. Work culture
    • We welcome new ideas collaboration, discussion, and constructive debate are appreciated!
    • Great, friendly team and managers one of the best things in our company.
    • Autonomy we trust each other and expect to be self-driven, proactive, and self-motivated.
    • We love to celebrate our success and see our impact.
    • Open culture Questions? Feel free to ask!Who we areROI Hunter is a B2B SaaS startup and we've built a Product Marketing Platform for e-Commerce. A certified Google and Facebook Marketing Partner. ROI Hunters Product Marketing Platform provides visibility of a products performance across channels and enables companies to derive actionable insights from data, make business-critical decisions and optimize their performance marketing efforts for profitability.Founded in 2014 in Brno, Czech Republic with 85+ Hunters in offices located in London, Prague, Brno, Dubai, Brazil, and a few of us work remotely.

Keywords: ROI Hunter, Lancaster , Strategic Customer Success Manager (Remote - USA), Executive , California City, California

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