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Case Manager Entry Lancaster 24hr Shelter

Company: Volunteers of America Los Angeles
Location: Lancaster
Posted on: August 6, 2022

Job Description:

Job DescriptionAbout Us:VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at SUMMARY AND PURPOSECase Manager Entry provides entry level case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.DUTIES AND RESPONSIBILITIES Assessment - Work as Part of a team to conduct assessment of participant strengths and needs.Coaching for Social Support of participantsCare Coordination, Case Management, System and Housing NavigationAdvocacy on behalf of participants before other clinical, agency and community settingsCapacity Building - Motivate participants and connect them to appropriate programsOutreach and Engagement - locate assigned participants, secure a safe place while resolving needsQualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsEDUCATION:Case Management training within 6 months of hire.EXPERIENCE:6 Months of Social Services case related experience,OR Associate's Degree in Social Services related field in lieu of experienceKNOWLEDGE:Entry Level Position - Basic knowledge of Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideologyTECHNOLOGY SKILLS:Basic Microsoft operating system navigation, outlook, word, excel, power-point, internet browser.SKILLS AND ABILITIES:Ability to communicate orally and in written English.Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.Ability to use computer to input and retrieve routine dataINTERPERSONAL CHARACTERISTICS:Build rapport with those encountered in all aspects the work day.Build trust, act trustworthyActive listening (reflective listening)Follow instructions and VOALA proceduresLearn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.Apply principles of professional boundaries and ethics to on the job situationsAble to de-escalate threatening/volatile situations with clients, or in the workplacePREFERRED QUALIFICATIONS:Current California driver's license and clean driving recordVOALA BENEFITS SUMMARY:Choice of 3 medical insurance plansChoice of 2 dental insurance plans (one plan for employee only; has no premium)Vision insurance planVoluntary Supplemental CoverageAccidental Injury CoverageHospital Care CoverageCritical Illness CoveragePet InsurancePaid vacation timePaid sick time10 company paid holidaysCompany funded 401a retirement pension planOptional employee contribution to 403b retirement savings planLife and AD insurancePrograms to maintain your health and well-beingEmployee Assistance Plan (EAP) - (No cost to employee and 100% confidential)Company funded Short-term Disability Insurance (STDI) InsuranceCompany funded Long-term Disability Insurance (LTD)Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local lawThis employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Keywords: Volunteers of America Los Angeles, Lancaster , Case Manager Entry Lancaster 24hr Shelter, Executive , Lancaster, California

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