Manager Service

Company: Textron
Location: California City
Posted on: September 16, 2022

Job Description:

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves. Responsibilities: Directly supervise employees in the field service and shop operations areas. Establish daily work load for team including deliveries, setup vehicle, and work assignments. Ensure positive customer relations by determining customer service needs and effectively and efficiently resolving the customer complaints. Oversee fleet deliveries and review fleet delivery maintenance of car and requirements with customer. Indirectly coordinate with manufacturing facility for defective or warranty procedures or parts as necessary. Responsible for on-site car inspections and evaluations for final disposition for repairs Acts as liaison to sales staff and assist sales personnel on service related questions during customer proposals. Responsible for labor recovery of incoming repair orders and review for final approval. Train, develop, and evaluate team performance and review employee time cards prior to final approval. Conduct preventative maintenance on company vehicles and trailers. Qualifications: Education/ Experience: Bachelor's degree and 2 or more years of experience required, OR in lieu of degree a HS Diploma/GED required, and 5 or more years of manufacturing experience, supervisory experience preferred Technical Knowledge: Mechanical skills with auto, small engine, power sports or agricultural equipment preferred

Keywords: Textron, Lancaster , Manager Service, Executive , California City, California