Director of Clinical Operations
Company: Bartz-Altadonna Community Health Center
Posted on: January 16, 2022
Summary/ObjectiveThe Director of Clinic Operations (DCO) will
ensure the efficient delivery of daily clinical operations and
services. The DCO will be primarily responsible for overseeing the
operational efficiency and the quality of the services provided in
all of BACHC sites, specifically the Front Registration Department,
Clinic Support Staff, Referrals, Medical Records, and Client
Services. The successful candidate will provide direct supervision
for the mangers/supervisors of said departments. The DCO will be a
hands-on manager and lead by example and motivate staff to deliver
measurable, accountable, and cost-effective results. They will lead
efforts to improve quality outcomes and clinic operations that will
improve the overall experience for both employees and patients.
These efforts will focus on key systems that are vital to the
operation of both the Front Registration Departments and Clinic,
such as scheduling, management of clinic flow, referral tracking
and panel management. The DCO will also play a key role in
maintaining the Patient Centered Medical Home (PCMH) status of the
Essential Functions1. Performs all job functions in a professional
and courteous manner. This includes answering all general phone
call timely. Provide excellent customer service to internal and
external clients/patients by being responsive to all inquiries in a
timely manner.2. Performs job duties collaboratively with health
center management and exercises good judgement.3. Fosters and
promotes a culture of service excellence and accountability.4.
Consistently adheres to a high standard of professional ethics;
conducts self in an ethical manner and is a role model to others.5.
Complies with organizational policies and procedures.6. Provide
day-to-day leadership and oversee the management of the front
registration, back office, referrals, medical records, and client
services in accordance with the mission and core values of BACHC.
7. Direct, plan, organize, supervise, and coordinate the services
of the front registration, back office, referrals, medical records,
and client services work areas: including but not limited to:
patient registration, patient check out, referral management,
patient scheduling. 8. Work with clinic management to optimize
staffing, appointment schedules, and workflows as needed in order
to meet productivity requirements. 9. Provide direct supervision to
the managers/supervisors for the front registration, back office,
referrals, medical records, and client services. 10. Completes
subordinates' performance evaluations in a timely manner. 11.
Ensures the timely completion of the performance evaluations for
the departments under their supervision. 12. Ensure that all staff
involved are up to date with their compliance training. 13. Develop
and conduct training for staff as needed. 14. Provide for all staff
a strong day to day leadership presence and have an open door
policy for mangers as well as their staff.15. Participate and
provide leadership according to PCMH status and ensure effective
implementation and maintenance of policies and procedures across
the organization. 16. Facilitate the support process improvement
initiatives that will enhance the PCMH status. Maintain effective
process flows based on a team approach.17. Identify growth
opportunities and priorities. 18. Manage the productivity of the
clinic according to HRSA standards. 19. Develops and establishes
operating policies based consistent with the CEO's overall policies
and ensures their execution. Appraises and evaluates the results of
overall operations and reports to the CEO. 20. Collaborate with the
management team to develop and implement plans for the operational
infrastructure of systems, processes, and personnel designed to
accommodate the rapid growth objectives of the organization. 21.
Ensure communication of goals, objectives, policies, and procedures
both up and down the chain of command through meetings, huddles,
and other forms of communication. 22. Serve as the site manager at
assigned location when needed. Monitor and ensure clinical and
operational performance standards are maintained. 23. Create,
analyze and present data ad reports as relevant to clinical
operations. 24. Ensure compliance with BACHC policies that impact
clinic operations, including audit participation and implementation
of Corrective Action Plans. 25. Participate in the formulation of
front registration and clinical objectives, policies and
procedures. 26. Evaluate processes and systems in accordance with
BACHC policies and procedures. 27. Other duties as assigned.
Supervisory ResponsibilityThis position has supervisory
responsibility for the front registration manager, clinic process
and quality manager, Referrals and medical records supervisor, and
client services manager. Required Education and Experience
- A valid RN license in the state of California required.
- Bachelor of Science in Nursing (BSN) strongly preferred.
- 3-5 years' experience in a director capacity, preferrable in a
- Minimum three years FQHC experience.
- Working knowledge of federal and state regulations that have an
impact on clinic operations, including but not limited to HIPAA,
- Evidence of the ability to consistently make good decision
through a combination of analysis, wisdom, experience, and
- Ability to multi-task and prioritize workload in a fast-paced
environment. Required Skills
- Ability to use MS Office Programs, including MS Word, Excel,
Outlook, and PowerPoint.
- Ability to accurately and efficiently utilization of the BACHC
EMR. Experience using EPIC a plus.
- Ability to use and analyze data for problem solving and
- Ability to embrace and manage diversity and use them as to
build and maintain a successful team.
- Effectively interact with individuals and develop positive
relationships while being tactful, respectful, and direct in
- Excellent verbal and written communication skills.
- Ability to work flexible and extended hours and travel between
sites as needed. Other DutiesPlease note this job description is
not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time with or without notice. Physical/Mental
DemandsThe physical/mental demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to talk and hear. The employee frequently is required to
stand; walk; use hands to finger, handle or feel; and reach with
hands and arms. This job requires to meet several hard deadlines
which can be demanding. This requires someone who can remain calm
under stressful situations.Position Type/Expected Hours of WorkThis
position is a salary based position and hours are based on the
needs of the position. TravelTravel is primarily local during
business days for meetings, trainings or conferences, although some
out-of-the-area and overnight travel may be expected.
Keywords: Bartz-Altadonna Community Health Center, Lancaster , Director of Clinical Operations, Healthcare , Lancaster, California
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