Patient Experience Coordinator, Registered Nurse

Company: Medical University of South Carolina
Location: Lancaster
Posted on: April 1, 2026

Job Description:

Job Description Summary Be the Voice. Be the Advocate. Be the Difference. What if your nursing career focused on advocacy, connection, and meaningful change—not just bedside tasks? If you believe great care starts with great experiences, we’d love for you to apply. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type? Regular Cost Center CC001517 LAN - Nursing Administration (LMC) Pay Rate Type Hourly Pay Grade Health-25 Scheduled Weekly Hours 40 Work Shift Day (United States of America) Job Description As our Patient Experience Coordinator , you’ll be the trusted bridge between patients, families, and the care team. You’ll ensure every patient feels heard, respected, and supported—while helping the hospital continuously improve how care is delivered. This role is ideal for an experienced RN who thrives on communication, empathy, and systems improvement and wants to shape the entire patient journey. Why This Role Matters You won’t just respond to concerns. You’ll influence culture , drive improvement , and elevate the patient experience across the hospital . Your work will directly impact: Patient satisfaction and HCAHPS scores Trust between patients, families, and care teams Hospital-wide engagement and service excellence What You’ll Do Serve as a patient and family advocate , addressing concerns and removing barriers to care Partner with clinical teams, departments, physicians, and leadership to resolve issues and improve experiences Analyze patient feedback and HCAHPS data to identify trends and opportunities Co-chair the Patient Experience / Engagement Committee Promote service excellence using AIDET and best-practice communication standards Support staff and physicians in delivering compassionate, patient-centered care Additional Job Description What We’re Looking For Registered Nurse (RN) with strong clinical credibility Minimum 5 years of hospital experience working directly with patients and families Exceptional communication and customer service skills High emotional intelligence, empathy, and professionalism Ability to stay calm, organized, and solutions-focused in fast-paced environments Strong problem-solving, prioritization, and collaboration skills A positive, accountable team player who leads by example Education Bachelor’s Degree in Nursing (BSN) required Master’s degree preferred If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Keywords: Medical University of South Carolina, Lancaster , Patient Experience Coordinator, Registered Nurse, Healthcare , Lancaster, California