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Housekeeping Supervisor

Company: MacArthur Place Hotel Spa
Location: California City
Posted on: September 22, 2022

Job Description:

Overview

Opportunity: Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper - Front Office Manager - Assistant General Manager - General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
  • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
  • Issue cleaning supplies and equipment to associates.
  • On occasion, clean rooms or assist staff with cleaning rooms.
  • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.
  • Supervise laundry employees, if applicable.
  • Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Practice safe work habits and wear protective safety equipment.
  • Assist in the breakfast area as needed.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.
    Position Requirements
    • High School diploma preferred.
    • Previous housekeeping experience or equivalent training required.
    • Previous supervisory responsibility preferred.
      Work Environment and Context
      • Work schedule varies and may include working on holidays, and weekends.
      • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.
        What We Believe

        People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Keywords: MacArthur Place Hotel Spa, Lancaster , Housekeeping Supervisor, Hospitality & Tourism , California City, California

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