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Business Analyst (Voice/Telephony Project)

Company: MatchPoint Solutions
Location: California City
Posted on: April 9, 2021

Job Description:

Title: Business Analyst (Voice Project)Location: RemoteDuration: 3 months (possibility of extension) Job DescriptionTop Required Skills:Experience as a Business Analyst supporting telephony/voice related IT projectsResponsibilities:Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvementHave detailed knowledge of the architecture, call flows, and optimal configurations of telephony solutionsDesign and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customersIdentify and problem solve for connectivity, call quality, ancillary equipment issues, and other problems that prevent an optimal experience for advocates and customersCreate and maintain thorough, up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions takenCreate and maintain thorough, up-to-date training documentation, and deliver 1:1 or group training sessionsDesign, execute, manage and document test plans. Take appropriate actions to address defectsAct as a thought leader for the team for all telephony solutionsWork with technologies that include, but are not limited to, Cisco Call Manager, Contact Center Express, Calabrio, voice gateways, Wireless LAN, routing, switching, VPN, Firewalls. Regards, Daram Talent Acquisition Recruiter MatchPoint Solutions - 6690 Amador Plaza Rd. Suite 225 - Dublin, CA 94568 Phone: +1 - provided by Dice

Keywords: MatchPoint Solutions, Lancaster , Business Analyst (Voice/Telephony Project), IT / Software / Systems , California City, California

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