Help Desk Specialist

Location: Bakersfield
Posted on: April 15, 2024

Job Description:

HELP DESK TECHNICIAN 1

Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves Level One problems for users of personal computer software and hardware the Internet and new computer technology in a call center environment; communicates solutions to end-users. Provides one-on-one end-user problem resolution over the phone for all approved software. Delivers, tags, sets up, and assists in the configuration of end-user computer hardware, software and peripherals. Diagnoses and resolves end-user network or local printer problems, computer hardware problems and e-mail, Internet, dial-in, and local-area network access problems. Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. Assists Specialized Technicians in creating materials for end-user frequently asked questions (FAQs).

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Lancaster , Help Desk Specialist, IT / Software / Systems , Bakersfield, California