Technical Support

Company: Innovative Information Technologies....
Location: Thousand Oaks
Posted on: April 16, 2024

Job Description:

TITLE: IT Technical Support
LOCATION: Thousand Oaks, CA - Hybrid & onsite, traveling to different locations
NOTE: MUST live locally in So Cal to service different sites and have a clean CDL (Thousand Oaks, Hawthorne, Torrance, El Segundo, CA.)
DURATION: To be determined - approx. 3 months

DO YOU FIT ALL OF THE REQUIREMENTS?

1. 100% onsite & travel to sites
2. Location: Thousand Oaks, CA 91361 preferred (might be open to other locations noted below for home base)

* Clean CDL to drive to each location (willing to travel between sites, Thousand Oaks, El Segundo, Hawthorne, Torrance, CA)

1. Hourly Pay Rate: $30hr non-exempt
2. Not currently working/ avail immediately and open to 3 month plus temp

1. How many years of experience and how recent is your experience (deskside support, Windows 11, O365, adding machine to domain, setting up users, reimage machines using Dell image assist)
2. Working towards additional degrees & certs
3. Great personality dealing with different levels of people and great at documentation

OVERVIEW:

Responsibilities:
1. Provide local client IT support for the LA Region (Thousand Oaks, Hawthorne, Torrance, El Segundo, CA.)
2. Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.
3. Receive detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks. Contributions generally require high attention to detail and can have impact on the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Respond to all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively.
2. Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
3. Record and track interactions with end-users and related activities in the service desk tool
4. Create Knowledge Base articles as repetitive issues arise
5. Provide site IT support encompassing:
1. PC configuration and troubleshooting - OS, hardware, and software;
2. PC maintenance/preventative maintenance;
3. PC replacement (tech refresh)
4. Network cabling activities, where applicable
5. Printer installation, networking, configuration and troubleshooting;
6. New user setup on Active Directory network;
7. Support for client applications;
8. Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
9. Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
10. Maintain department loaner equipment and administer checkout process
11. Review and record daily event logs
12. Call software and hardware vendors to request service regarding defective products
13. Support equipment used in conference rooms and auditorium
6. Provide IT support for all local systems/applications
7. Perform project work as directed
8. LA Regional Team
1. Be an essential part of the LA Region IT Team supporting multiple sites
2. Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
1. Associate degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years' experience in an Information Technology service & support role; OR
2. High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.

Language Skills
1. Clearly conveys and receives messages to meet the needs of all. This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message.
2. Displays communication that is professional, confident, courteous and concise.
3. Regularly communicates with both internal and external customers and discusses issues that may arise with Manager.

Mathematical Skills
1. Ability to perform basic addition, subtraction, multiplication and division

Reasoning Ability
1. Solves routine and varied problems of minor to moderate complexity following detailed instructions, established procedures and processes.
2. Limited degree of creativity and latitude is expected.

Computer Skills
1. Detailed knowledge and intermediate understanding of the following technologies:
1. Windows 10
2. Active Directory
3. Microsoft Office 2016, 365 (including Outlook, Teams, etc.)
4. Current hardware
2. Ability to learn and adapt to new technologies

Keywords: Innovative Information Technologies...., Lancaster , Technical Support, IT / Software / Systems , Thousand Oaks, California