Service Expert (Seasonal)
Company: 24 Hour Fitness
Posted on: March 14, 2020
The following position is a seasonal role and is set to be
active until approximately March, 2020
Who we are
At 24 Hour Fitness we are dedicated to our mission of creating a
healthier, happier world. We are passionate about providing a
fitness community that is accessible, affordable and welcoming to
everyone. We're on the hunt for team members who are committed to
being the best part of each other's day and who have a genuine
desire to help our members achieve results they can feel proud
The sneakers you will fill
As a Service Expert, you are often the first and last impression
for guests and members visiting the club. Your mission is to make
their experience, from their very first rep to their last, the best
part of their day. You will be their concierge, providing
information and inspiration as they strive to achieve their daily
and long-term fitness goals, and ensuring they feel welcome and
celebrated every step of the way.
How you will spend your days
Create and maintain relationships with guests and members by
listening to their individual needs and offering 24 Hour Fitness
services tailored to meet those needs. Help all guests and members
with enrollment options and check-in processes, with member
satisfaction always foremost in mind. Recommend a comprehensive
variety of products and services to guests and members that will
ensure successful achievement of their goals. Act as ambassador to
new members, ensuring they feel comfortable, informed, and welcome.
Encourage quality guest visits by sharing knowledge and value of
club offerings, including personal training, group exercise
classes, and retail products. Champion the 24 Hour Fitness service
promise of providing a clean, friendly, and well-maintained club
that is always ready when the member is. Continuously check in on
the club floor and locker rooms to help ensure a clean and safe
environment. Nurture a member-centric environment in which you
remove barriers for guests and members, act as their
problem-solver, and champion their success.
What you bring
High school diploma or equivalent CPR/AED certification from an
approved organization within 60 days of hire (Night Shift Only)
Minimum of six months of previous success in a customer service
related role, with ability to sell products and services tailored
to customer needs, with experience in overcoming buying obstacles
Joy for inspiring and encouraging others, members and team members
alike Proven multi-tasking, organization and communication
skills...heavy on the listening!
Must be able to work in an environment with occasionally high noise
levels. The sound of weights clinking, feet flying across
treadmills, and the laughter of lives changing can get loud. Must
be able to move frequently through all areas of the club. Your day
includes continuous engagement and interaction with team members
and club members. Daily duties include lifting weights, squatting,
bending, reaching, spotting, remaining in a stationary position for
extended periods of time, and moving for prolonged periods of time.
Frequently moves up to 25 pounds of fitness-related equipment.
Flexible availability across week days, weekends, and holidays, to
meet members' needs
This job posting is intended to describe the general nature and
level of work being performed by people assigned to this job. It is
not intended to include all duties and responsibilities. The order
in which duties and responsibilities are listed is not significant.
See Job Description for further information about this job.
Keywords: 24 Hour Fitness, Lancaster , Service Expert (Seasonal), Other , Lancaster, California
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