Relationship Associate

Company: Mission Bank
Location: Lancaster
Posted on: January 8, 2021

Job Description:

Job Description:The Relationship Associate (RA) works closely with assigned Relationship Manager(s) in managing new and existing loan relationships. The RA assists with gathering required financial information, creates and maintains customer files, and generates routine correspondence. The RA handles moderately complex customer issues and problems, interfaces with outside vendors when needed, and provides superior customer service when interfacing with customers. May obtain initial credit information, do service bureau/direct credit checks and ensure sufficient collateral. May assist Relationship Managers in disbursement of funds, loan extensions, interest calculations, and billings. The Relationship Associate will also identify cross-sell opportunities and make referrals to the appropriate person or department.

• Promptly respond to all loan related customer service requests either via phone, in person or via email.
• Set up credit files and ensure accuracy and completeness of information included in said files. All necessary financial, organizational/monitoring information (Articles of Incorporation, insurance etc.), and document checklists are on file prior to sending a loan for documentation.
• Pull property profiles using the title company website.
• Order preliminary title report from Title Company of Relationship Manager's choice and open escrow as needed.
• Order loan documents in conjunction with the approval and follow up with Note Department for timely completeness and accuracy.
• Ensuring error free document signing, collecting fees (when applicable), and verifying existence and collection of any past due interest or payments outstanding (typically on renewed or extended lines of credit that have already matured).
• Basic Knowledge of title insurance and endorsements.
• Return signed loan docs to Note Department and send Deed of Trust for recording (if applicable).
• Follow with Relationship Manager for Lender's Instructions to Title Co.
• Follow up and obtain recording information and forward to Note Department.
• Provide the Relationship Manager with a 90-day maturity report and a trial balance on the 5th of each month.
• Work with Note Department and Relationship Manager to set-up tickler and maintain accurate tickler reports of all required loan conditions/covenants.
• Scan loan files into system and create CIF
• Obtain bids for & order appraisals and environmental reports.
• Order UCC searches when requested by RM or CA.Required Experience:These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.Desired Requirements
  • At least 3years banking relationship support experience.
  • Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
  • Ability to deal with problems involving multiple facets and variables in non-standardized situations.
  • Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
  • Basic understanding of financial statements and tax returns.Minimum Requirements
    • Project a businesslike professionalism to the client in both appearance and manner.
    • Possess a strong customer service orientation, and a willingness to place the customer first.
    • Possess strong written/verbal communication skills as well as excellent organizational/time management skills.
    • Basic skills in computer terminal and personal computer operation; and word processing and spreadsheet software.
    • Ability to work with minimal supervision while performing duties.
    • Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.From: Mission Bank

Keywords: Mission Bank, Lancaster , Relationship Associate, Other , Lancaster, California