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IT Help Desk

Company: PARRIS Law Firm
Location: Lancaster
Posted on: January 15, 2022

Job Description:

PARRIS Law Firm is seeking an innovative and organized problem solver to join our team! The IT Help Desk position is a hands-on role that provides support to our firm by installing, configuring, and maintaining our computer systems. The ideal candidate will be a critical thinker with strong decision-making abilities and superb communication skills.Primary Duties:Provide technical expertise on calls and tickets generated by staff.Resolve basic software and hardware issues.Have an understanding of troubleshooting the client operating systems.Remotely or physically access user's computers to make changes to their system and settings perform system tests or updates.Miscellaneous duties and responsibilities, as assigned by CTO.Applicant Requirements:Comfortable working in a fast-paced and high energy environment.Must be reliable and punctual.Possess exceptional organizational skills and the ability to handle multiple tasks concurrently.Excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow co-worker.Outstanding analytical and problem-solving skillsCompTIA A+ certification is preferredBasic troubleshooting knowledge of all Windows and Microsoft Office operating systems in addition to:Windows domainsWindows networking (mapped network drives, shared folders, printers, etc.)Active DirectoryUser profile creation and modificationGroup Policy ObjectsLAN/WAN connectivityFirewall Configuration (VPN, port forwarding, etc.)Onsite Exchange and hosted Exchange environments (Office 365)Hardware diagnostics (servers/workstations/laptops)MacOSAndroid/iOSThird party applications with the assistance of the vendors support staff.We offer a comprehensive pay and benefits package including:Competitive Hourly RateHealth, dental and life insurance (80/20 employer/employee premium split)Vision InsuranceSupplemental insurances through MetLife401(k)8 Paid Holidays Per YearPaid Time OffPaid Sick TimeIf this opportunity is what you have been looking for, please send your cover letter and resume to

Keywords: PARRIS Law Firm, Lancaster , IT Help Desk, Other , Lancaster, California

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