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Support Specialist - (Sat-Sun) (11pm-7:30am)

Company: The People Concern
Location: Lancaster
Posted on: November 16, 2022

Job Description:











Support Specialist - (Sat-Sun) (11pm-7:30am)







Lancaster, CA, USA

Req #283







Monday, October 31, 2022









Title: Support Specialist



Department:Interim Housing



Project:Kensington Campus



Reports to:Assistant Director/Program Manager/Lead Client Attendant



Supervises:N/A



Schedule:Saturday

& Sunday, 11pm-7:30am



Status:Part-time,

Non-Exempt











Welcome to The People Concern! We are glad

that you have an interest in joining our team!







What you should know about us! Here at The People Concern, we pride

ourselves on:



*Being courageous leaders, taking action

where others sit back!



* Caring for others, where we treat every person in an empathetic and

respectful way!



* Upholding our integrity,

because we are trustworthy, always doing what is right even when no one else is

looking!



* Working as an effective team, where we are always collaborating and supporting each

other while pursuing excellence in our work!







Within our shelters, specifically, you should

know that what sets us apart is:





  • We create restorative living

    environments, where clients can thrive while preparing for permanent

    housing.

  • We prioritize Diversity, Equity &

    Inclusion among our clients and seek to always create a safe space through

    cultural competency and humility.

  • We seek not to recreate punitive systems

    of control or "power over," but rather share "power with" the clients, who

    are the experts in their own lives.

  • We believe deeply in trauma-informed

    care, harm reduction, and the housing first model and expect our teams to

    always uphold these principles.









    What we expect and value in our people:





    • Initiative: You like to work and be

      active your whole shift. You find things to keep you busy that benefit the

      clients and the program at all times. You make suggestions and pick up

      tasks to help the community.

    • Critical thinking/problem solving: You

      should be able to encounter a problem, gather information, and formulate a

      solution. You will be supported by your team, but your thoughts will be

      valued!

    • Tenacity: Simply put, you get the job

      done. You don't let barriers stop you and you problem solve to find

      solutions.

    • Respect towards others: You are

      constantly evaluating and assessing yourself for bias and contributing to

      a Diversity & Inclusion work space.



    • Empathy: You see the clients as people.

      You don't demand respect or infantilize them. You are here to be a part of

      seeing them on their journeys to living their best lives.









      We love where we work and we are honored to

      do it. If this sounds like something you want in on and can contribute to,

      please review the formal qualifications and duties below:







      Essential Duties and Responsibilities



      *Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.



      *Monitor and oversee the floor including communal areas, patios, bathrooms,

      dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties



      * Be visible on the floor at all times and actively engage and welcome clients



      * Conduct regular, thorough walk-throughs of the facility



      *Create a supportive environment to ensure client progress

      towards stability



      *Attend relevant staff meetings, trainings and retreats as scheduled



      *Oversee client

      cubicle/bed area maintenance in a trauma-informed manner



      * Facilitate a client engagement activities, such as groups or other activities



      * Complete incident reports, update shift logs, and document

      in HMIS, as needed and email relevant documents/updates before the end of each

      shift



      * Develop

      effective, trusting relationships with clients and use a client-centered

      approach that includes motivational interviewing, harm reduction, and trauma-informed

      care



      * Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills



      *Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction



      * Communicate effectively, and in a timely manner, with

      management, peers, and clients



      * Maintain client confidentiality at all times, while

      following agency, state, and HIPAA laws



      * Other duties as assigned











      Qualifications/Requirements:



      *High school/GED degree



      *Minimum one (1) year experience in related work



      *Possess effective customer service skills and the ability to handle difficult situations



      *Ability to work independently and think critically



      *Ability to communicate in a language other than English

      strongly preferred but not required



      *Ability to act in a professional manner regardless of circumstances



      *Commitment to improving the community through empowerment and dignity



      *Familiarity with non-violent crisis intervention



      *Familiarity with issues faced by population served



      *Ability to self-motivate and to appropriately organize and motivate others



      *Computer literate; able to use computerized database system for information

      management



      *Ability to work as a team member



      *Able to obtain and maintain Food Handlers, CPR and first

      aid certification



      * Demonstrate

      an ability to take initiative towards continued professional development








      Other details







      Pay Type

      Hourly









      Apply Now























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Keywords: The People Concern, Lancaster , Support Specialist - (Sat-Sun) (11pm-7:30am), Other , Lancaster, California

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