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Customer Service Associate - Gardena, CA

Company: Floworks International LLC
Location: Gardena
Posted on: November 26, 2022

Job Description:

_McKenna has been offering high quality process engineering equipment and expert services; in addition to equipment sales, the company provides Application Engineering, System Engineering including design and integration, Fabrication Services, Modular Packaging as a System Integrator, Equipment Installation as well as Equipment Service & Repair. We have grown to serve the entire United States and global clients from our base in California. Visit our site at __www.mckennaengineering.com_

_*Summary of Responsibilities*_

The Customer Service/Inside Sales Representative position performs a variety of customer service and inside sales functions. This position answers customer calls, answers customer questions, research working with other internal departments, this position is required to fulfill customers' requests for technical information, order updates, facilitate order expedites, resolve any problems and find solutions when needed. Must be knowledgeable of the organization's policies, procedures, practices, products and services.

_*Major Tasks, Responsibilities and Key Accountabilities*_

* Respond to customer inquiries, provide quotes, and take customer orders
* Research through multiple sources when needed to determine the best solution for customer needs
* Resolve issues with delivery, pricing, quotes and customer related issues
* Support Outside Sales Representatives by providing quotes, following up with customers, and entering orders
* Build and maintain sustainable relationships of trust through open and proactive communication
* Record accurate, detailed information regarding all inquiries, comments and complaints, as well as actions taken
* Handle complaints and provide appropriate solutions and alternatives within reasonable time limits and follow up to ensure an adequate resolution has been provided
* Set up and maintain customer information in company CDM


* Knowledge of inventory sales.
* HS Diploma or GED required. 0-2 years of experience in area of responsibility.


* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.

_*Environmental Job Requirements*_

* Prolonged periods of sitting at a desk and working on a computer
* Involves walking or standing for brief periods of time
* Must be able to lift to 10 pounds at a time and occasionally lifting or carrying files, ledgers, etc.

_This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources._

_FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status._

_FloWorks participates in the US Government's E-Verify program._

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* Monday to Friday

Ability to commute/relocate:
* Fairfield, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Floworks International LLC, Lancaster , Customer Service Associate - Gardena, CA, Other , Gardena, California

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