Dispatch (1 or Associate)

Company: Global Medical Response
Location: Lancaster
Posted on: January 22, 2023

Job Description:

Job Title: Dispatcher (I or Associate) FLSA Status: Non-ExemptDepartment: Communications Center POSITION SUMMARY:The Dispatcher I or Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated. Essential Duties and Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems. Non-Essential Duties and Responsibilities:
  • Perform other duties as assigned. Minimum Qualifications: Education/Licensing/Certification:
    • High school diploma or equivalent.
    • ICS courses
      • IS-100B (ICS 100)
      • IS-200B (ICS 200)
      • IS-700A (NIMS)
      • IS-800B (NIMS) Experience:
        • Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher, Knowledge and Skills:
          • Skilled in reading and writing English.
          • Ability to communicate clearly on the radio and telephone.
          • Ability to record, transmit, and report information accurately.
          • Ability to efficiently utilize all equipment assigned to him/her.
          • Ability to manage multiple tasks simultaneously.
          • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
          • Ability to understand basic computer applications.
            EEO Statement
            
            Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability. Salary Range: $16.04 - $18.40 hr. DOECompany Benefits: Check out our careers site to learn more about our benefit options.

Keywords: Global Medical Response, Lancaster , Dispatch (1 or Associate), Other , Lancaster, California