Support Specialist - (Sun-Tues), (11pm-7:30am)

Company: The People Concern
Location: Lancaster
Posted on: January 23, 2023

Job Description:

Support Specialist - (Sun-Tues), (11pm-7:30am)



Lancaster, CA, USA
Req #367



Tuesday, January 10, 2023




Title: Support Specialist

Department:Interim Housing

Project:Kensington Campus

Reports to:Assistant Director/Program Manager/Lead Client Attendant

Supervises:N/A

Schedule:Sunday-Tuesday,
11pm-7:30am

Status:Part-time,
Non-Exempt



Welcome to The People Concern! We are glad
that you have an interest in joining our team!



What you should know about us! Here at The People Concern, we pride
ourselves on:

*Being courageous leaders, taking action
where others sit back!

* Caring for others, where we treat every person in an empathetic and
respectful way!

* Upholding our integrity,
because we are trustworthy, always doing what is right even when no one else is
looking!

* Working as an effective team, where we are always collaborating and supporting each
other while pursuing excellence in our work!



Within our shelters, specifically, you should
know that what sets us apart is:


We create restorative living
environments, where clients can thrive while preparing for permanent
housing.
We prioritize Diversity, Equity &
Inclusion among our clients and seek to always create a safe space through
cultural competency and humility.
We seek not to recreate punitive systems
of control or "power over," but rather share "power with" the clients, who
are the experts in their own lives.
We believe deeply in trauma-informed
care, harm reduction, and the housing first model and expect our teams to
always uphold these principles.




What we expect and value in our people:


Initiative: You like to work and be
active your whole shift. You find things to keep you busy that benefit the
clients and the program at all times. You make suggestions and pick up
tasks to help the community.
Critical thinking/problem solving: You
should be able to encounter a problem, gather information, and formulate a
solution. You will be supported by your team, but your thoughts will be
valued!
Tenacity: Simply put, you get the job
done. You don't let barriers stop you and you problem solve to find
solutions.
Respect towards others: You are
constantly evaluating and assessing yourself for bias and contributing to
a Diversity & Inclusion work space.

Empathy: You see the clients as people.
You don't demand respect or infantilize them. You are here to be a part of
seeing them on their journeys to living their best lives.




We love where we work and we are honored to
do it. If this sounds like something you want in on and can contribute to,
please review the formal qualifications and duties below:



Essential Duties and Responsibilities

*Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.

*Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties

* Be visible on the floor at all times and actively engage and welcome clients

* Conduct regular, thorough walk-throughs of the facility

*Create a supportive environment to ensure client progress
towards stability

*Attend relevant staff meetings, trainings and retreats as scheduled

*Oversee client
cubicle/bed area maintenance in a trauma-informed manner

* Facilitate a client engagement activities, such as groups or other activities

* Complete incident reports, update shift logs, and document
in HMIS, as needed and email relevant documents/updates before the end of each
shift

* Develop
effective, trusting relationships with clients and use a client-centered
approach that includes motivational interviewing, harm reduction, and trauma-informed
care

* Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills

*Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction

* Communicate effectively, and in a timely manner, with
management, peers, and clients

* Maintain client confidentiality at all times, while
following agency, state, and HIPAA laws

* Other duties as assigned





Qualifications/Requirements:

*High school/GED degree

*Minimum one (1) year experience in related work

*Possess effective customer service skills and the ability to handle difficult situations

*Ability to work independently and think critically

*Ability to communicate in a language other than English
strongly preferred but not required

*Ability to act in a professional manner regardless of circumstances

*Commitment to improving the community through empowerment and dignity

*Familiarity with non-violent crisis intervention

*Familiarity with issues faced by population served

*Ability to self-motivate and to appropriately organize and motivate others

*Computer literate; able to use computerized database system for information management


*Ability to work as a team member

*Able to obtain and maintain Food Handlers, CPR and first
aid certification

* Demonstrate
an ability to take initiative towards continued professional development




Other details



Pay Type
Hourly

Min Hiring Rate
$18.00

Max Hiring Rate
$18.00




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Keywords: The People Concern, Lancaster , Support Specialist - (Sun-Tues), (11pm-7:30am), Other , Lancaster, California