Support Specialist, Saturday - Wednesday 3pm-11:30pm
Company: The People Concern
Location: Lancaster
Posted on: March 12, 2025
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Job Description:
Support Specialist, Saturday - Wednesday 3pm-11:30pm
45244 32nd St W, Lancaster, CA 93536, USA
Req #11458
Monday, March 10, 2025
Role: Support Specialist - Kensington Campus
Reports to: Program Manager
Program: 3001 - Lancaster Interim Housing
Department: Interim Housing
Location: Kensington Campus - 45244 32nd St West, Lancaster, CA
93536
Setting: 100% Onsite
Schedule: Saturday - Wednesday, 3pm - 11:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b)
Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
SUMMARY:
A support specialist will act as the first point-of-contact for all
immediate client needs and requests such as phone use, linens,
water, laundry schedule, etc. They will respond to clients' needs
(in a trauma informed care scope) and assist with other tasks given
to support the shelter and other staff members. A support
specialist's role is vital to the success and support of the
client's and the shelter itself.
Essential Duties and Responsibilities:
Act as the first point-of-contact for all immediate client needs
and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios,
bathrooms, dorms and showers, ensuring program guidelines are
upheld and that the physical site is well-maintained and safe,
including general cleaning duties
Be visible on the floor at all times and actively engage and
welcome clients
Conduct regular, thorough walk-throughs of the facility
Create a supportive environment to ensure client progress towards
stability
Attend relevant staff meetings, trainings and retreats as
scheduled
Oversee client cubicle/bed area maintenance in a trauma-informed
manner
Facilitate a client engagement activities, such as groups or other
activities
Complete incident reports, update shift logs, and document in HMIS,
as needed and email relevant documents/updates before the end of
each shift
Develop effective, trusting relationships with clients and use a
client-centered approach that includes motivational interviewing,
harm reduction, and trauma-informed care
Intervene during crises to actively de-escalate situations, with
client and staff safety in mind, using non-violent communications
skills
Work as part of a team to provide comprehensive, integrated care to
individuals experiencing homelessness, mental illness, and
substance addiction
Communicate effectively, and in a timely manner, with management,
peers, and clients
Maintain client confidentiality at all times, while following
agency, state, and HIPAA laws
Other duties as assigned
Qualifications:
High School Diploma or GED or Equivalent
Minimum one (1) year experience in related work
Possess effective customer service skills and the ability to handle
difficult situations
Ability to work independently and think critically
Ability to act in a professional manner regardless of
circumstances
Commitment to improving the community through empowerment and
dignity
Familiarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate
others
Computer literate; able to use computerized database system for
information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and first aid
certification
Demonstrate an ability to take initiative towards continued
professional development
Preferred Qualifications:
Ability to communicate in a language other than English strongly
preferred but not required
Work Environment:
Ability to lift 10 pounds
Ability to work in all types of weather environments
Ability to work with Persons Experiencing Homelessness (PEH)
Responsibilities Common to All Agency Employees
Maintain a safe work environment and confidentiality at all
times
Be proactive, creative, and flexible in determining, evaluating,
researching, and resolving issues
Organize and prioritize multiple activities to meet all external
and internal deadlines
Maintain professional demeanor that reflects positively on the
agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and
collaboration
Respond in a timely manner in all aspects of communication
Work with minimum supervision
Perform other duties as assigned
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to
non-discrimination in employment. We select the most qualified
individual for the job basedon job-related qualifications
regardless of race, color, age, sex, religion, national origin,
disability, ancestry, marital status, credit history, sexual
orientation, arrest and court record, genetic information, veteran
status or any other status protected by federal, state or other
applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild
their lives. One of Los Angeles County's largest social services
agencies, The People Concern was formed in 2016 in a merger of two
trusted social service organizations based in Los Angeles County,
OPCC and Lamp Community. Informed by more than fifty-eight years of
work in the community, The People Concern is a leading provider of,
and advocate for, evidence-based solutions to the multi-faceted
challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &
More
The People Concern University & Certificates
Corporate Discounts
Other details
Job Family
Brooke
Pay Type
Hourly
Employment Indicator
100% in person by JD
Min Hiring Rate
$20.00
Max Hiring Rate
$22.00
Travel Required
No
Required Education
High School
Job Start Date
Monday, April 7, 2025
Apply Now
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Keywords: The People Concern, Lancaster , Support Specialist, Saturday - Wednesday 3pm-11:30pm, Other , Lancaster, California
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