Overnight Support Specialist - Samoshel (Tuesday - Saturday, 12am - 8:30am)

Company: The People Concern
Location: Los Angeles
Posted on: June 1, 2025

Job Description:

Role: Support Specialist - Samoshel (Tuesday - Saturday, 12am - 8:30am)Reports to: Program Manager Program: 1004- Samoshel Department: Interim HousingLocation: Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401Setting: 100% OnsiteSchedule: Tuesday - Saturday, 12am - 8:30am Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.Openings: 1 SUMMARY:Work as part of an interdisciplinary team to provide support to individuals experiencing homelessness, mental illness, and substance addiction, at both locations. Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care. Proactively create a supportive environment to ensure clients' progress towards permanent supportive housing and psycho-social rehabilitation. Essential Duties and Responsibilities:

• Facilitate client group(s) in order to contribute to the creation of a therapeutic and supportive environment.
• Oversee clients' dorms and enforce guidelines in a trauma-informed manner.
• Work in collaboration with other interim housing staff to maintain smooth operation of the sites, which may include assisting with linen exchange, basic administrative duties or other duties as assigned.
• Provide meals to clients.
• Provide orientation to the facilities to new clients as needed.
• Must be pro-active and think critically to address various matters related to client care and to the maintenance a clean and therapeutic atmosphere.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients.
• Always maintain client confidentiality, while following agency, state, and HIPAA laws.
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care.
• Ensure a clean and safe facility by doing facility walk-throughs and report repair needs.
• Participate in periodic safety drills for staff and clients (fire, earthquake etc).
• Deescalate crisis situations in a trauma-informed manner.
• Must create Incident Reports, update shift logs, complete required records, and email relevant documents before the end of each shift.
• Communicate all important incidents and draft incident reports when necessary.
• Follow agency policies, program guidelines and procedures.
• Other duties as assigned. Qualifications:
  • Commitment to improving the community through empowerment and dignity.
  • Ability to self-motivate and to appropriately organize and motivate others.
  • Strong written and oral communication skills required.
  • Strong multi-tasking skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  • Punctuality required.
  • Possess effective customer service skills even during complex situations.
  • Knowledge of issues related to homelessness, mental illness, chronic health issues, and substance use required.
  • Able to cultivate respectful and appropriate relationships with clients of diverse backgrounds.
  • Non-violent crisis-intervention and/or de-escalation skills, strongly preferred.
  • A strong understanding of Trauma Informed Care, Harm Reduction and Housing First principles.
  • Ability to exercise and model good judgment, especially in crisis situations.
  • Ability to work independently and think critically.
  • Ability to act in a professional manner regardless of circumstances.
  • Ability to work as a team member. Preferred Qualifications:
    • High school diploma or GED strongly preferred.
    • Minimum of 1 year in social services preferred.
    • Familiarity with Interim Housing or congregate living facilities strongly preferred.
    • Familiarity with Clarity Homeless Management Information System (HMIS) strongly preferred.
    • Able to obtain and maintain ServSafe, CPR and First Aid certification Work Environment:
      • Team based environment that focuses on the betterment of program improvement and program care. EXPECTED BEHAVIORS OF ALL STAFF
        
      • Act as a role model
      • Demonstrate a sense of responsibility
      • Continuously learn and improve
      • Acknowledge your own areas of improvement
      • Hear and provide honest, specific and direct feedback
      • Create an environment where everyone is welcomed valued and respected
      • Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
        
        With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
        
        The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. Benefits & Perks
        • Medical Insurance
        • Vision Insurance
        • Dental Insurance
        • Retirement Planning (403b) & Matching
        • Paid Holidays
        • Paid Vacation Days
        • Paid Sick Days
        • Employee Assistance Plans (EAP)
        • TELUS Health
        • Flexible Spending Account (FSA)
        • Basic Life / Accidental Death & Dismemberment (AD&D)
        • Voluntary Short- and Long-Term Disability
        • Voluntary Pet Insurance
        • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
        • The People Concern University & Certificates
        • Corporate Discounts
          Required
          Preferred

          Job Industries

          • Other

Keywords: The People Concern, Lancaster , Overnight Support Specialist - Samoshel (Tuesday - Saturday, 12am - 8:30am), Other , Los Angeles, California