Customer Service Representative

Company: The SYGMA Network
Location: Lancaster
Posted on: May 13, 2022

Job Description:

Company:
US3223 Sygma Southern California, a Division of The Sygma Network, Inc

Zip Code:
93536

Minimum Level of Education:
High School or Equivalent

Minimum Years of Experience:
1 Year

Employment Type:
Full Time

Travel Percentage:
0

JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.
  QUALIFICATIONS
  Education
  
  • High school diploma or equivalent.
    Experience
    
    • 1 year prior outside foodservice sales coordination or customer support experience
    • Preferred: Previous call center experience
      Professional Skills
      
      • Strong telephone communication skills
      • Able to work in a fast pace environment
      • Ability to sit and work at a PC for extended periods
      • Proficient in MS Office
        BENEFITS INFORMATION:
        In the coming weeks, you will receive information in the mail confirming your benefits eligibility and the enrollment process. In the meantime, you may visit https://syscobenefits.com/ to learn more.
        
        HOW WE PROTECT OUR ASSOCIATES
        
        COVID-19 Precaution(s):
        
        • Personal protective equipment and masks provided
          
        • Temperature screenings
          
        • Social distancing guidelines in place
          
        • Sanitizing, disinfecting, and cleaning procedures in place
          
          OVERVIEW:
          
          Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.
          
          We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
          
          AFFIRMATIVE ACTION STATEMENT:
          
          Applicants must be currently authorized to work in the United States.
          
          We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
          
          This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Keywords: The SYGMA Network, Lancaster , Customer Service Representative, Professions , Lancaster, California