Entry Level Client Account Manager
Location: Pomona
Posted on: June 23, 2025
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Job Description:
Are you an empathetic problem-solver with a knack for building
genuine connections, ready to champion client success from day one?
Got a gift for building trust? At Elite Direct Management , we’ll
hone your relationship skills into a powerhouse talent through
intensive client management training. Master the art of
trust-building, and we’ll accelerate your path to leadership, where
your ability to cultivate loyalty becomes your greatest career
asset. Who are we? Elite Direct Management , a results-driven
leader in telecom sales, drives measurable success and market
dominance for partners like Frontier. In Pomona, we foster a
collaborative culture where individuals excel in client relations,
supported by strong training programs and internal growth
opportunities, shaping future account managers and relationship
specialists. What are we about? We lead the Frontier campaign,
providing advanced internet, TV, and voice solutions to consumers
and businesses. Beyond sales, we cultivate lasting client
relationships to maximize value and ensure unmatched satisfaction
with Frontier's services. As an Entry Level Client Account Manager,
you'll be the guardian of client success, mastering portfolio
management, anticipating needs before they arise, and uncovering
hidden growth opportunities that turn satisfied clients into raving
fans. What will I be doing as an Entry Level Client Account
Manager? Onboard and support new Frontier clients, guiding them
through initial setup and ensuring a seamless transition post-sale.
Serve as the primary point of contact for a dedicated portfolio of
clients, proactively checking in to gauge satisfaction and
anticipate future needs. Handle a variety of client inquiries on
Frontier services, billing, account changes, and technical support,
delivering precise information and prompt solutions. Identify
opportunities for service upgrades or cross-selling additional
Frontier products that align with client requirements. Address
client concerns with care and accuracy, escalating complex
technical or billing issues to the appropriate teams and ensuring
timely resolution. Inform clients about Frontier’s features and
benefits, helping them optimize their service and explore new
connectivity options. Keep detailed records of client interactions,
communications, and account activities in the CRM to ensure a
complete history and smooth follow-up. Collaborate
cross-functionally with sales, technical support, and operations
teams to ensure a unified approach to client service and
problem-solving.
Keywords: , Lancaster , Entry Level Client Account Manager, Sales , Pomona, California
